Due to the complexity and high demands of the IT systems, it becomes nowadays more difficult for companies to manage IT processes and services by themselves.

Different platforms, operating systems, specialized hardware, databases, etc. require experts who are able to balance the business and the operative, everyday work of IT with the strategy and the needs of the company, and who can meet the challenges they face in such an environment.

The focus of companies on the core business and the selective outsourcing of processes to external service providers is the growing trend in the IT industry.

WHY IS OUTSOURCING IMPORTANT?

Some of the reasons companies use outsourcing are the following:

• focus on core business
• lack of experts to perform specific functions
• restructuring and cost reduction
• quality improvement
• reduction of management risk of the complete IT system or a part of it

OFFER OF MEDIADOTCOM RELATED TO OUTSOURCING

MediaDotCom offers different outsourcing models, with regard to the requirements of the customer, for different solutions and business processes. Examples of such services are the following:

• client and server platform management
• monitoring and proactive support
• risk management process
• process to ensure business continuity in case of disaster
• security management process
• customer support process
• design and management process of software and business applications
• data center management and maintenance process
• complete IT systems

In agreement with the customer, we define the service level and availability for every service and process, and the defined service parameters are regulated by contracts.