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Customer Relationship Management

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Help boost sales, satisfaction, and service
with CRM that works the way we do

When it comes to customer relationship management (CRM), communication is key. The ideal CRM solution should streamline the way our people communicate with clients and collaborate with each other. The more comfortable they are with the tools, the more effective they will be at their jobs.

MediaDotCom is using Microsoft Dynamics CRM, its powerful capabilities, like workflow automation and analytics, we can let our sales, marketing, and service staff easily share information and route tasks to provide a seamless customer experience. Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales.

With a 360-degree view of the customer, our staff can resolve issues quickly and reduce handling times with this advanced customer service software. By automating processes, we can also reduce costs and help to ensure consistent customer service is delivered across all touchpoints.

Customer Portal access: https://crm.mdc.mk

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